Replacement Procedure

General Information ID:    INFO180
Version:    13.0
Published:    07/17/2011
Updated:    08/24/2015

Description

 
Here are several reasons why you may have to Replace your certificate:
 
Your Private Key is lost, corrupt or mismatched
 
You forgot your password or Challenge Phrase (Symantec does not have access to your Challenge Phrase. If you continue to have problems remembering your Challenge Phrase, follow the instructions below to continue with the replace process).
 
You change server software
 
You make changes in your server host/key security
 
You upgrade your key encryption strength
 
Replacement Procedure: 

1. Log into each brand Trust Center Account: 

2. Select the certificate from within the "SSL Certificate" tab

3. Scroll down to the "Order Summary" tab and under the "Available Actions" select appropriate replace option

Symantec


 
Thawte



GeoTrust



4. Follow the on screen instructions. A prompt will appear to paste new CSR. Once the CSR is pasted, click continue to complete the process.

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