Symantec SSL Assistant - CSR Generation Instructions and SSL Installation Instructions for IIS (Windows)

General Information ID:    INFO1748
Version:    39.0
Published:    01/10/2012
Updated:    07/16/2015

Description

This document provides instructions for using the Symantec SSL Assistant on Windows.

NOTE: The Symantec SSL Assistant is supported on the following Windows platforms:

  • Microsoft Windows Server 2008 with IIS 7.0
  • Microsoft Windows Server 2008 R2 with IIS 7.5
  • Microsoft Windows Server 2012 R2 with IIS 8.0
  • Microsoft Windows Server 2012 R2 with IIS 8.5

*Must be running Microsoft .Net Framework 2.0 or later.  


Special note for Internet Explorer 6.0 users:
Use the following instructions to download the Symantec SSL Assistant using Internet Explorer 6.  You can also access the Symantec SSL Assistant by signing in to your account with a later version of Internet Explorer or a different browser.  For more information about the Microsoft issue, see http://support.microsoft.com/kb/323308.

Using the Symantec SSL Assistant to Generate a CSR on Windows:

For instructions to use the SSL Assistant to Install a Certificate on Windows, click here

 

Watch Symantec's Tutorial Videos for a more visual experience!

Note: If you are unable to view the video player, please click here to view from the video's web page.

 

Step 1: Download the Symantec SSL Assistant
 

  1. Download Symantec SSL Assistant for Windows
  2. The ZIP file contains the following files:
     
    • sslassistant.exe
    • sslassistant.exe.config
    • readme.txt

NOTE: It is highly recommended that you download the Symantec SSL Assistant onto the server you plan to install your certificate on.

Step 2: Install the Symantec SSL Assistant

  1. Move sslassistant.exe, sslassistant.exe.config, and readme.txt files to the server where you will install the certificate.

Step 3: Open the Symantec SSL Assistant
 

  1. Double-click the sslassistant.exe file to launch the SSL Assistant.
  2. You MUST agree to the Symantec SSL Assistant Legal Agreement before you will be able to proceed further.


     
  3. Once you have agreed to the terms, click Continue
  4. Select Generate CSR


     
  5. Enter the information you would like to see on your certificate:
     
    • Organization Name: Enter the organization’s legal name registering for this certificate.
       
    • Department: Enter the department that will be using this certificate. Note that this field is OPTIONAL.
       
    • Country: Select the country where the business is registered from the drop down list.
       
    • State/Province: Enter the state or province where the business is registered. If your organization is registered in a country that does not have a state/province, you can use the city that the business is registered in. Please DO NOT abbreviate the State or Province name.
       
    • City: Enter the city where the business is legally registered.
       
    • Website: Enter the website that will be secured with your certificate. For example, www.example.com.
       
  6. Once all your information is entered and algorithm type, click Continue


     
  7. Select where you would like to store your CSR file and designate a file name for the CSR. Or copy the CSR to clipboard (such as Notepad).
  8. Click Done.



     
  9. Open the CSR file, copy the text, and paste it into the CSR box on the CSR page within the enrollment flows.

 

 


Using the Symantec SSL Assistant to Install a Certificate on Windows:

 

Step 1: Download the Certificate:
 

Method 1: Obtain the SSL certificate sent via email:

            Your Symantec certificate will be sent via email. The certificate is imbedded in the body of the email.
            Copy the SSL certificate and make sure to copy the -----BEGIN CERTIFICATE----- and -----ENDCERTIFICATE----- header and footer
            Ensure there are no white spaces, extra line breaks or additional characters.
            Use a plain text editor such as Notepad, paste the content of the certificate and save it with extension .txt

            NOTE: You will NOT need to install intermediate certificates if you selected Microsoft IIS  6.0 or above during enrollment. 
            Continue with Method 2 if the above is true.
 
            To download and install the Intermediate CAs follow the steps from this link: SO13415
 

Method 2: Download the SSL certificate from Symantec Trust Center account:

Download the certificate from Symantec Trust Center by following the steps from this link: SO8061
           Make sure you download the certificate in PKCS#7 format and save it with the extension .txt or .p7b

  

Step 2: Download the Symantec SSL Assistant

NOTE: If you have already downloaded and installed the SSL Assistant, please proceed to Step 4
 

  1. Download Symantec SSL Assistant for Windows
  2. The ZIP file contains the following files:
     
    • sslassistant.exe
    • sslassistant.exe.config
    • readme.txt 

NOTE: It is highly recommended that you download the Symantec SSL Assistant onto the server you plan to install your certificate on.
 

Step 3: Install the Symantec SSL Assistant

  1. Move sslassistant.exe, sslassistant.exe.config, and readme.txt files to the server where you will install the certificate.
     

Step 4: Open the Symantec SSL Assistant

  1. Double-click the sslassistant.exe file to launch the SSL Assistant.
  2. You MUST agree to the Symantec SSL Assistant Legal Agreement before you will be able to proceed further.


     
  3. Once you have agreed to the terms, click Continue.
  4. Select Install Certificate.


     
  5. Symantec SSL Assistant provides two radio button option to install certificate. 
    • Customer who has a Symantec Certificate Center account, use Automatically download and install my certificate - Enter your Symantec Certificate Center username, password and order number of the certificate and click Continue. SSL Assistant will download and install your certificate.
       
    • Customer who does not have Symantec Certificate Center account, use Install a certificate I already downloaded - Click Browse to locate the certificate you already downloaded on the server and click Continue to install your certificate.  


       
  6. Enter the binding information for the SSL Certificate:
     
    • Site: select the site that this certificate will be securing.
    • Port: designate which server port you want your SSL Certificate to use. Typically, this is port 443 for certificates.


       
  7. Once you have designated both the site and the port, click Continue.
  8. Click Done.
     
     
     

 Please refer to the readme.txt file included in the ZIP file you downloaded for further information.

Attachment

Sym_SSLAssistant.zip
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