Payment Information - Europe, Middle East, and Africa

General Information ID:    INFO1601
Version:    15.0
Published:    02/13/2009
Updated:    07/09/2015

Description

The payment information below is for enrollments made at http://www.symantec.com/de/ch/ssl-certificates/, http://www.symantec.com/de/de/ssl-certificates/, http://www.symantec.com/da/dk/ssl-certificates/, http://www.symantec.com/es/es/ssl-certificates/, http://www.symantec.com/fr/fr/ssl-certificates/, or http://www.symantec.com/sv/se/ssl-certificates/. If you enrolled through one of our international websites, please see the links to the relevant payment information below.

Payment information in other regions:

United Kingdom: INFO1598 

Australia and Singapore: INFO1602 

Hong Kong: INFO1650 

Taiwan: INFO1651 

United States, Canada, and Latin America:INFO1062

 
Symantec accepts the following forms of payment: 
Purchase Order (PO)  
Credit Cards 
Checks 
Wire Transfers 
Billing Inquiries 
Receipt Requests

Purchase Order (PO)

In order to purchase a certificate using a Purchase Order (PO), the PO must contain the following information:

  1. State Purchase Order, or Purchase Commitment only. Other descriptions will not be acceptable, e.g., Purchase Requisition or Purchase Request.
  2. State a Purchase Order (PO) number.
  3. The PO must include an Invoice or Bill To physical address. 
  4. State your company's VAT number (2-letter country code + VAT number)
    Note: If the PO needs to be sent to a particular person's attention, this information must be clearly stated on the PO. Please include an e-mail address.
  5. The vendor must be clearly stated as:
    Symantec Limited
    Ballycoolin Business Park
    Blanchardstown
    Dublin 15
    Ireland
  6. The description (order number), quantity, and the unit price of what is being purchased needs to be described in the body of the PO.
  7. Payment terms must be Net30 days or less.
  8. The PO must be made payable in Euro, with the exception of certificates ordered through http://www.symantec.com/sv/se/ssl-certificates/ (Euro(€) or Kroner SEK) and http://www.symantec.com/da/dk/ssl-certificates/ (Euro (€) or Kroner DKK).
  9. If the PO has an approval signature field, there must be a valid signature on the PO. An electronic signature is acceptable.

 

Please fax or e-mail your Purchase Order to Symantec within 2 business days using the following contact information:
Fax 0800 56 29 26 or Fax International +41 26 42 97 020, or E-mail to auth_support_ch@symantec.com

Important: Failure to comply with the above requirements may result in rejection of your Purchase Order (PO).  
Payment can be updated to Credit Card online at go.symantec.com/login-ch, go.symantec.com/login-de, go.symantec.com/login-dk, go.symantec.com/login-es, go.symantec.com/login-fr, go.symantec.com/login-hk, or go.symantec.com/login-se (depending on region of enrollment).

The processing time for Purchase Orders is between 2-4 weeks. If you need your order expedited we strongly recommend you use a credit card.

Credit Cards

  • American Express
  • MasterCard
  • Discover/Novus
  • Visa

 Note: Credit Card is the preferred method of payment and is required if you need your order expedited. The credit card given for purchase will not be charged until the certificate has been issued. A receipt via e-mail will be sent to the listed billing contact in the order within 48 hours after the charge has taken place.

Credit Card payments can be taken online at go.symantec.com/login-ch, go.symantec.com/login-de, go.symantec.com/login-dk, go.symantec.com/login-es, go.symantec.com/login-fr, go.symantec.com/login-hk, or go.symantec.com/login-se (depending on region of enrollment).


Checks

Symantec will accept checks made payable to Symantec Limited. Please include the common name, organization name and order number for the Server ID on all correspondence. Symantec must receive your check before your Symantec Server ID can be issued. Please write the Order Number on the face of the check before mailing. If this information is not included, the payment will be returned.


Note: Processing time for checks is typically 3-8 weeks.

Please mail payments to:  
 
Post Office Mailing Address:

Symantec Limited
Ballycoolin Business Park
Blanchardstown
Dublin 15
Ireland
 

Wire Transfers

Symantec will accept wire transfers. Please include the common name, organization name and order number for the Server ID on all correspondence to ensure funds are applied to your account. Symantec Limited must receive the wire of funds before your Symantec Server ID can be issued. When wiring the funds, please reference the Order Number within the instructions of the wire.

Note: We strongly recommend paying by credit card as there are applicable fees by a transmitting bank as well as a recipient bank. Please instruct your bank that you will bear those charges. Processing time for wire transfers is 2-4 weeks.

Wire / ACH Instructions:

Please send an email to auth_support_ch@symantec.com for full Wire/ACH instructions

Billing Inquiries

For billing inquiries please e-mail billingsemea@symantec.com. In your e-mail, please include the following:

  1. Invoice Number
  2. Order Number
  3. Billing Question / Problem

Your question will be researched and you will be contacted by e-mail.

Receipt Requests

For Secure Site and Commerce Site Server ID credit card purchases, receipts are issued via e-mail to the designated billing contact within the order. Credit cards are not charged until the certificate has been issued. Once the charge has taken place, the receipt will be sent within 48 hours via email to the listed billing contact. For re-requesting receipts for Secure Site and Commerce Site Server ID's, please e-mail billingsemea@symantec.com. Please be sure to include the following when requesting Secure Site and Commerce Site Server ID receipts:

  1. Name
  2. Order Number
  3. Common Name (if applicable)
  4. Date Charged
  5. Amount Charged
  6. Last four digits of credit card number
  7. Phone Number to Contact you in case we cannot locate the transaction

 

For Class 1 ID credit card purchases, requests for receipts should be sent to billingsemea@symantec.com. Please be sure to include the following when requesting Class 1 receipts:

  1. Name
  2. E-mail Address where the Digital ID was sent
  3. Date of Charge
  4. Last four digits of credit card number
  5. Phone Number to Contact you in case we cannot locate the transaction

Attachment

Purchase Order Template_USA_CANADA_LATINa.pdf
110K • < 1 minute @ 56k, < 1 minute @ broadband


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