Payment Information - Australia and Singapore

General Information ID:    INFO1602
Version:    15.0
Published:    02/13/2009
Updated:    05/21/2014

Description

The payment information below is for enrollments made at www.verisign.com.au and www.verisign.com.sg. If you enrolled through one of our international websites, please see the links to the relevant payment information below.

Payment information in other regions:

United Kingdom: AR1598 (enrollment from verisign.co.uk)

Europe, Middle East, and Africa: AR1601 (enrollment from verisign.ch, verisign.de, verisign.dk, verisign.es, verisign.fr, verisign.se)

United States, Canada, and Latin America: AR1062 (enrollment from verisign.com)

Hong Kong: AR1650 (enrollment from verisign.com.hk)

Taiwan: AR1651 (enrollment from verisign.com.tw)

 
Symantec accepts the following forms of payment: 

Purchase Order (PO)  
Credit Cards 
Cheques 
Wire Transfers 
Billing Inquiries 
Receipt Requests 

Purchase Order (PO)

In order to purchase a certificate using a Purchase Order (PO), the PO must contain the following information:

  1. State "Purchase Order or "Purchase Commitment" or "PO" only. Other descriptions will not be acceptable, e.g., "Purchase Requisition" or “Purchase Request”.
  2. The PO must be on letterhead stating the full legal company name and state a Purchase Order (PO) number.
  3. The PO must include an Invoice or Bill To physical address.  
    Note: If the PO needs to be sent to a particular person's attention, this information must be clearly stated on the PO. Please include an email address.
  4. The vendor must be clearly stated as:
    Symantec Website Security Solutions Pty Ltd
    PO Box 3092
    South Melbourne
    Victoria 3205
    Australia
    The description (order number), the quantity and the unit price of what is being purchased needs to be described in the body of the PO.
  5. Payment terms must be Net30 days or less.
  6. If the PO has an approval signature field, there must be a valid signature on the PO. An electronic signature is acceptable.
  7. The PO must be payable in AU, SG, or US Dollars.
  8. The PO must be for the exact purchase amount.  For Australian customers, GST exclusive/inclusive must be indicated.
    Please note that customers outside Australia do not have to pay an Australian GST.
  9. Fax a copy of your Purchase Order to AU +61 2 8023 8313 or SG +65 6622 1704.


Important:
Failure to comply with the above requirements may result in rejection of your Purchase Order (PO).  
Payment can be updated to Credit Card online at go.symantec.com/login-au or go.symantec.com/login-sg (depending on region of enrollment).

The processing time for Purchase Orders is between 2-4 weeks. If you need your order expedited we strongly recommend you use a credit card.

Credit Cards

  • American Express
  • MasterCard
  • Visa


Note:
Credit Card is the preferred method of payment and is required if you need your order expedited. The credit card given for purchase will not be charged until the certificate has been issued. A receipt via e-mail will be sent to the listed billing contact in the order within 48 hours after the charge has taken place.

Credit Card payments can be taken online at go.symantec.com/login-au or go.symantec.com/login-sg (depending on region of enrollment).

Cheques

Symantec will accept cheques made payable to Symantec Website Security Solutions Pty Ltd. Please include the common name, organisation name and order number for the certificate on all correspondence. Symantec must receive your cheque before your certificate can be issued. Please write the Order Number on the face of the cheque before mailing. If this information is not included, the payment will be returned.


Note: Processing time for cheques is typically 3-8 weeks.

Please mail payments to: 

Symantec Website Security Solutions Pty Ltd
PO Box 3092
South Melbourne
Victoria 3205
Australia
 

Billing Inquiries

For billing inquiries please e-mail ARCC-wss-apac@symantec.com. In your e-mail, please include the following:

  1. Invoice Number
  2. Order Number
  3. Billing Question / Problem


Your question will be researched and you will be contacted by e-mail.

Receipt Requests

For credit card purchases, receipts are issued via e-mail to the designated billing contact within the order. Credit cards are not charged until the certificate has been issued. Once the charge has taken place, the receipt will be sent within 48 hours via email to the listed billing contact. For requesting receipts, please e-mail ARCC-wss-apac@symantec.com. Please be sure to include the following when requesting receipts:

  1. Name
  2. Order Number
  3. Common Name (if applicable)
  4. Date Charged
  5. Amount Charged
  6. Last four digits of credit card number
  7. Phone Number to Contact you in case we cannot locate the transaction


For Class 1 ID credit card purchases, requests for receipts should be sent to arbilling@symantec.com. Please be sure to include the following when requesting Class 1 receipts:

  1. Name
  2. E-mail Address where the Digital ID was sent
  3. Date of charge
  4. Last four digits of credit card number
  5. Phone number to contact you in case we cannot locate the transaction

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