Payment Information - United States, Canada, and Latin America

General Information ID:    INFO1062    Updated:    03/15/2016

Description

The payment information below is for enrollments made at http://www.symantec.com/ssl-certificates/?inid=io_pin. If you enrolled through one of our international websites, please refer to the regional solutions.

Payment information in other regions:

United Kingdom: INFO1598

Europe, Middle East, and Africa: INFO1601

Australia and Singapore: INFO1602 

Hong Kong: INFO1650 

Taiwan: INFO1651 

Symantec accepts the following forms of payment: 

Purchase Order (PO)  
Credit Cards 
Checks 
Wire Transfers 
Billing Inquiries 
Receipt Requests

Purchase Order (PO)

In order to purchase a certificate using a Purchase Order (PO), the PO must contain the following information: (Excludes Class 1 Digital Id's)

  1. State "Purchase Order or "Purchase Commitment" only. Other descriptions will not be acceptable, e.g., "Purchase Requisition" or “Purchase Request”.
  2. State a Purchase Order (PO) number.
  3. The PO must include an Invoice or Bill To physical addresses below. Note: If the invoice needs to be sent to a particular person's attention, this information must be clearly stated on the PO. Please include an email address.
     
  4. The only PO addresses that will be accepted as a valid vendor address are:


    • Symantec Corporation
    350 Ellis Street
    Mountain View, CA 94043

    • Symantec Corporation         
    P.O. Box 846013        
    Dallas, TX  75284-6013

    • Symantec Corporation
    P.O. Box 60000
    File No. 32168
    San Francisco, CA 94160-2168

    Note: If the Purchase Order cannot be identified as one of the vendor addresses above, please e-mail Billing department (see INFO1444 for contact details) to confirm the validity of the alternate remittance address with the Billing Department.

  5. The description (order number), the quantity, and the unit price of what is being purchased needs to be described in the body of the PO.
  6. Payment terms must be Net30 days or less.
  7. If the PO has an approval signature field, there must be a valid signature on the PO. An electronic signature is acceptable.
  8. The PO must be payable in US Dollars.
  9. Purchase orders can be uploaded with the Symantec Document Management System (DMS) link.


Important: Failure to comply with the above requirements may result in rejection of your Purchase Order (PO).  
Payment can be updated to Credit Card online at go.symantec.com/login 
The processing time for Purchase Orders is 48 hours. If you need your order expedited we strongly recommend you use a credit card.

Credit Cards

  • American Express
  • MasterCard
  • Discover/Novus
  • Visa


Note: Credit Card is the preferred method of payment and is required if you need your order expedited. The credit card given for purchase will not be charged until the certificate has been issued. A receipt via e-mail will be sent to the listed billing contact in the order within 48 hours after the charge has taken place.

Credit Card payments can be taken online at go.symantec.com/login

Checks

Symantec will accept checks made payable to Symantec Corporation. Checks must be in US dollars and drawn from a US bank (ie: Chase Manhattan Bank, New York, NY). Please include the common name, organization name and order number for the Server ID on all correspondence. Symantec must receive your check before your order can be issued. Please write the Order Number on the face of the check before mailing. If this information is not included, the payment will be returned.

Note: Processing time for checks is typically 3-8 weeks.

Mail payments to:  

Post Office Mailing Address:

Symantec Corporation
P.O. Box 846013
Dallas, TX 75284-6013

For Overnight delivery service, please use the address below:

Bank of America Lockbox Services
Lockbox 840696
1950 N. Stemmons Fwy, Ste. 5010
Dallas, TX 75207
 

Wire Transfers

Symantec will accept wire transfers. Please include the common name, organization name and order number for the Server ID on all correspondence to ensure funds are applied to your account. Symantec Corp. must receive the wire of funds before your Server ID can be issued. When wiring the funds, please reference the Order Number within the instructions of the wire.

Note: We strongly recommend paying by credit card as there are applicable fees by a transmitting bank as well as a recipient bank. Please instruct your bank that you will bear those charges. Processing time for wire transfers is 2-4 weeks.

Wire / ACH Instructions:

Please send an email to auth_support@symantec.com for full Wire/ACH instructions

Billing Inquiries

For billing inquiries please e-mail Billing department (see INFO1444 for contact details). In your e-mail, please include the following:

  1. Invoice Number
  2. Order Number
  3. Billing Question / Problem


Your question will be researched and you will be contacted by e-mail.

Receipt Requests

For Secure Site and Commerce Site Server ID credit card purchases, receipts are issued via e-mail to the designated billing contact within the order. Credit cards are not charged until the certificate has been issued. Once the charge has taken place, the receipt will be sent within 48 hours via email to the listed billing contact. For re-requesting receipts for Symantec Secure Site and Commerce Site Server ID's, please e-mail Billing department (see INFO1444 for contact details). Please be sure to include the following when requesting Symantec Secure Site and Commerce Site Server ID receipts:

  1. Name
  2. Order Number
  3. Common Name (if applicable)
  4. Date Charged
  5. Amount Charged
  6. Last four digits of credit card number
  7. Phone Number to Contact you in case we cannot locate the transaction


Note: For Class 1 ID credit card purchases, requests for receipts should be sent to id-queries@symantec.com. Please be sure to include the following when requesting Class 1 receipts:

  1. Name
  2. E-mail Address where the Digital ID was sent
  3. Order Number
  4. Last four digits of credit card number
  5. Phone Number to Contact you in case we cannot locate the transaction

Attachment

Purchase Order Template_USA_CANADA_LATINa.pdf
110K • < 1 minute @ 56k, < 1 minute @ broadband


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