Error: Unable to validate this seal

Solution ID:    SO11883    Updated:    08/23/2016

Problem

When the Norton Secured Seal is verified from a secure web site. The following error may occur:

Unable to validate this seal
We are unable to verify the status of this seal at this time. Please try again later.

Cause

This error can occur for one of the following reasons:

  • An incorrect common name is used in creating the seal script
  • This problem issue may be related to Symantec's network connectivity issue

Solution

Generate a new seal script

  1. Verify the correct Common Name was used in the script seal. When creating the seal script the common name must match the Common Name that the SSL certificate is issued to.

    Example: If the certificate is issued for www.Symantec.com the Common Name entered in the script seal needs to be www.Symantec.com
     
  2. Generate a new seal script
     

If the Common Name is correct, contact Symantec support

 

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